When life happens

We know life happens (and so it should!), many of our Front-of-House colleagues are trained on multiple sites. We also have a dedicated stand-alone cover team (administered using some pretty whizzy software), which means that when your usual LAH Property Marketing star is sunning themselves on a beach, you won’t be left out in the rain.

Our Specialist Cover Department is here to ensure that your business never experiences a gap in front-of-house service. With our well-trained staff, real-time help from our Cover Managers, and a reliable emergency hotline, you can count on LAH Property Marketing to keep your reception running smoothly and professionally, no matter what.

LAH Specialist Cover Department: Seamless Continuity in Service

At LAH Property Marketing, we make sure our clients always get top-notch front-of-house service, even when their regular reception team isn’t around. Our Specialist Cover Department provides skilled, professional cover staff for commercial properties, keeping things running smoothly and maintaining the same high standards your business is known for.

Why Choose Our Specialist Cover Service?

Our cover service guarantees your building’s reception is always in great hands, staffed by our highly trained Mobile Cover Representatives. They deliver the same outstanding service as your permanent team, ensuring a seamless, professional, and welcoming atmosphere. Whether it’s an emergency or a planned absence, our team is ready to step in and keep things running smoothly.

Mobile Cover Representatives: Trained to Deliver Excellence

Our Mobile Cover Representatives go through training with the LAH Training Academy, so they’re always ready to jump in and take charge of front-of-house duties whenever needed. Here’s what they do:

  • Keep things running smoothly when regular staff are away
  • Handle visitor sign-ins, contractors, couriers, and daily front desk tasks
  • Build great connections with tenants, visitors, and anyone else they interact with
  • Follow all health and safety guidelines to keep everyone safe

Every representative is also equipped with our PARiM Staff Management Tool, which allows them to access detailed site notes, view schedules, and prepare for the unique requirements of each site.

Department Heads and Dedicated Support

Our Specialist Cover Department is supported by an expert team of Cover Managers and who ensure that every Cover Rep has the tools and guidance needed to succeed. These managers work closely with our Mobile Cover Representatives to ensure that each shift runs smoothly, offering real-time support and guidance when needed.

 

Emergency Cover Hotline: Fast Response When You Need It

We understand that emergencies happen, so our Cover Hotline is here to help with any urgent needs. You can reach us from 6 am to 10 pm (Monday to Friday) and 2 pm to 10 pm on Sundays. Whether you’re updating your availability in PARiM, running late, or facing issues on-site, the hotline is there to make sure our Cover Reps and clients get quick support when it’s needed most.

LAH Training Academy